A tree emergency is any situation where a tree or large branch poses an immediate threat to people or property. This includes trees that have already fallen onto buildings, vehicles, or power lines, as well as those that are visibly leaning, uprooting, or shifting following a storm. If a tree is blocking essential access for emergency vehicles, this is also considered a high-priority emergency.

Thor’s Trees provides a 24/7 emergency callout service specifically for hazardous or storm-damaged trees. Our team is available around the clock and strives to respond within a few hours for urgent situations to assess the risk and begin making your property safe.

Your safety is the priority. Stay away from the fallen tree as it may be unstable and shift further. If the tree is touching power lines, do not go near it and contact your utility provider immediately. Once you are in a safe location, call our 24-hour emergency line and, if possible, take photos from a distance for your insurance claim.

If a tree has fallen on or is leaning against live power lines, the utility company must typically attend the site first to de-energize the lines. Once the area is electrically safe, our specialized team can use professional rigging and equipment to safely dismantle and remove the tree without causing further damage to the utility infrastructure or your property.

In many cases, homeowners' insurance covers the removal of trees that have fallen onto "covered structures" like your house or garage due to a storm. We can provide the professional reports and documentation your insurance company needs to process your claim. However, coverage for trees that fall in an open yard without hitting a structure depends on your specific policy.